Policy Page

1. 1. Privacy Policy

   PitStop Auto is committed to protecting your personal information. We collect only the data required to process orders, improve your shopping experience, and provide customer support. We do not sell or share your information with third parties except for essential service providers such as payment processors, logistics partners, and fraud-prevention systems. You may request access, correction, or deletion of your data at any time.

2. 2. Returns & Refunds Policy

   We accept returns for incorrect, damaged, or defective parts within 14 days of delivery. To qualify:

   • The item must be unused and in original packaging
   • Fitment issues must be reported with vehicle details (Year/Make/Model/Trim)
   • Refunds are processed within 5–7 business days after inspection

   Items purchased under FITMENT_UNKNOWN require customer confirmation at checkout and may not qualify for free returns.

3. 3. Shipping & Delivery Policy

   Delivery timelines vary based on supplier location and stock availability. We offer:

   • Local delivery (1–3 days)
   • International sourcing (14–45 days)
   • Real-time tracking where available

   Delays caused by customs, supplier processing, or third-party logistics are outside our control but we will support you throughout the process.

4. 4. Fitment Accuracy Policy

   Our platform uses a structured YMMT fitment engine to recommend compatible parts. Each part is labeled with a confidence level:

   • Confirmed Fit
   • Likely Fit – Verify Trim
   • Universal Part
   • Verify Before Purchase

   Customers are responsible for verifying compatibility when purchasing items marked FITMENT_UNKNOWN.

5. 5. Payment Policy

   We accept:

   • Mobile Money (MoMo)
   • Visa / Mastercard
   • Bank transfers (where applicable)

   All payments are processed securely. PitStop Auto does not store card details.

6. 6. Warranty Policy

   Warranty coverage varies by supplier and product type. Where applicable, warranty claims must be submitted with:

   • Proof of purchase
   • Vehicle details
   • Photos/videos of the issue

7. 7. Terms of Use

   By using our website, you agree not to misuse the platform, attempt unauthorized access, or engage in fraudulent activity. PitStop Auto reserves the right to update these policies at any time.